Returns & FAQ

Digital Products

All products sold through shop-soul-tranquility.com are digital products delivered electronically. Because digital products cannot be physically returned once accessed or downloaded, all digital product sales are final and non-refundable.

Please make sure you review the product description and purchase the correct product before completing your order.

If you experience a technical issue with accessing or downloading your purchase, please contact us and we'll do our best to resolve the issue.

If you accidentally purchase the same digital product more than once, please contact us so we can look into this for you.

Frequently Asked Questions

How will I receive my purchase?
Your digital product will be delivered electronically after your purchase through Fourthwall. Follow the instructions provided after checkout to access your files.

Are these physical products?
No. All products currently available through Soul Tranquility Healing are digital downloads or digital resources. Nothing will be shipped to you.

Can I access my purchase on my phone or tablet?
Yes. Digital journals and ebooks can generally be accessed on a phone, tablet, laptop or desktop. For the best experience with journals, we recommend using a larger screen where possible, or printing and writing by hand.

Can I print my journal?
Yes, where the product is provided as a printable PDF, you are welcome to print a copy for your own personal use.

Can I share my purchase with a friend or family member?
No. Your purchase is licensed for personal use only. Please don't forward, share, upload or redistribute the files. If someone you know would like their own copy, please send them to the store.

Can I sell or redistribute the journal?
No. All content remains the intellectual property of Soul Tranquility Healing and may not be reproduced, resold, redistributed, copied or used commercially.

What if I can't access my purchase?
If you've completed your purchase but are having trouble accessing your files, please get in touch and we'll help you troubleshoot the issue.

Can I get a refund if I change my mind?
Because our products are digital and are delivered electronically, we do not offer refunds for change of mind or accidental purchases.

Are your journals suitable for everyone?
Our journals are designed for personal reflection, self-exploration and spiritual/personal development. Some prompts may bring up difficult emotions or memories. They are not a substitute for therapy, psychological treatment or professional mental health support.

Do you offer physical copies?
At this time, our journals and ebooks are available as digital products only.

Merchant of record

Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.